FREQUENTLY ASKED QUESTIONS
Yes! Every product image on our site represents the items you will receive. We strive to depict our bottles, packaging, and labeling accurately. However, slight variations in color or design may occur due to lighting or manufacturing updates.
After your purchase, your receipt is automatically emailed to the address you provided at checkout.
If you didn’t receive it, you can:
- Check your spam/junk folder
- Contact our support team at support@livingwatersus.com
We’re happy to resend your receipt upon request.
We want you to be completely satisfied!
To return a product:
- Email us at returns@livingwatersus.com within 14 days of delivery.
- Include your order number and reason for return.
- Our team will send you step-by-step return instructions.
Note: Returns are accepted only for unopened, unused products in original packaging.
Yes! Out-of-stock items are typically restocked as soon as possible.
You can:
- Sign up for restock alerts on the product page
- Check back later for availability updates
We work hard to keep your favorite alkaline water in stock.
Living Waters currently only delivers within select ZIP codes around the Texas area.
If your ZIP code is eligible, delivery options will appear automatically at checkout.
If you do not see delivery options, it means we do not service your area yet.
We are expanding our delivery zones, so check back often!